Customer Services

Shipping & Delivery

Our preferred shipping partner is Royal Mail.Shipping and delivery are usually within 3 days in the UK, 7 days to EU and 14-21 days the rest of the world.

Privacy & Security

We do not store credit card details nor do we share customer details with any 3rd parties. Please see our privacy policies here for more details about our other privacy policies.

Returns & Replacements

As in accordance with the Distance Selling Regulations, you may give us notice to cancel the contract / your order within a period of 7 working days beginning with the day after the day on which you have received delivery of the goods, whereupon you must either return the goods to us or make them available for us to collect at your expense. Items still under warranty will be replaced or refunded once the item is assessed and considered to not have been abused. You must take reasonable care of the goods and you will be responsible for any loss or damage from when the goods are delivered to you until when they are returned to us. Please follow the procedure set out in our “Returns” section on the web shop. If the purchase price and delivery charges were already paid, we will refund to you the purchase price and where applicable the delivery charges. These are at the discretion of the company.

Ordering

We will treat each order for our goods offered on the web shop as an offer by you to purchase the goods subject to these Terms. The confirmation stage sets out the final details of your order. Your order constitutes a binding offer to us to buy the goods and acceptance of the surcharge where applicable. After you have submitted your order, you will receive an email from us which confirms receipt of your order and details the goods you have ordered. Please note that this email does not mean that your order has been accepted by us. All orders are subject to acceptance by us. Acceptance of your order and the completion of the contract of sale between you and us will take place on our confirmation to you by email that your ordered goods have been dispatched unless we have notified you that we do not accept your order.

Payment, Pricing & Promotions

We accept payments by credit/debit cards and bank transfers also cash callers are welcome. Most payments are processed by PayPal. In the event that we are unable to supply the ordered goods we will inform you of this as soon as possible and a full refund will be given where you have already paid for the goods.