TERMS AND CONDITIONS

GOODS, PRICING AND AVAILABILITY

Whilst every effort has been made to ensure that all graphical representations and descriptions of goods available from MIX Hair correspond to the actual Goods, MIX Hair will contact you to discuss if there is a problem and we will not just send an alternative.

We keep stock of all our products, in the unusual instance that we may be out of stock you will be contacted and advised of the expected delivery date and we will discuss how you would like to proceed with your order.

DELIVERY

Delivery is free for orders over and including £30 going to UK addresses.

Orders under £30 will be charged £3.50 postage.

Orders are sent using either Royal Mail or DPD Next Day.

We aim to dispatch within 48 hours of an order being placed, we will contact you if there are any problems.

Orders going out of the UK will incur a £20 additional postage charge.

RETURNS POLICY

MIX Hair aims to always provide high quality goods that are fault free and undamaged. On the rare occasion however, goods may need to be returned. In the first instance please contact the office on 01702 435804 or by email mixhairltd@hotmail.com.

If you receive goods which do not match those that you ordered or are faulty we will arrange for the order to be returned to us at our cost. Once we have received the item back we can issue a full refund if required. If the item is faulty we will rectify the issue to your satisfaction.

If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

If Goods are damaged in transit please contact the office on 01702 435804 or mixhairltd@gmail.com to discuss. In the first instance we will determine the damage and ask for photo evidence to be emailed so we can follow it up with the couriers. We will rectify the problem to your satisfaction whether it requires a replacement or a refund.

You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 days after the goods have been delivered.  If you change your mind about the goods within this period, please contact us to notify of the return and please ensure it is sent back within 7 days of receipt. Goods must be returned in the original packaging and unused. You are responsible for paying shipment costs if goods are returned for this reason.

TRADE ACCOUNTS

Trade accounts are available for hairdressers and salons. Please either contact the office on 01702 435804 or email mixhairltd@gmail.com or you can apply for a trade account using the trade registration link at on the top right hand side of our website. 

It is recommended that you do not share your trade account details. If you have reason to believe that your account details have been obtained by another without consent, you should contact MIX Hair immediately to ensure and prevent no unauthorised purchases have been made and to reset your account login.

INTERNATIONAL CUSTOMERS

If Goods are being ordered from outside MIX HAIR’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. MIX HAIR is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures whilst we are happy to get a delivery quote for you.

As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and MIX HAIR cannot guarantee that the packaging of your goods will be free of signs of tampering.

NOTICES

All notices / communications shall be given to us either by post to our Premises (see address above), by email to mixhairltd@gmail.com or by contacting the office on 01702 435804.